At AcneStudiios, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may be eligible for a return or refund under the conditions outlined below.

Returns

We accept returns within 30 days of receiving your order. To be eligible for a return, items must:

  • Be unused and in their original condition.
  • Include all original tags, packaging, and accessories.
  • Not show signs of wear, damage, or alteration.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards.
  • Final sale or clearance items.
  • Personalized or customized products.
  • Items damaged due to misuse or improper care.

Return Process

To initiate a return, please contact our customer support team with your order number and reason for the return. Once your request is approved, we will provide return instructions.

Refunds

After we receive and inspect your returned item, we will notify you regarding the status of your refund.

Approved refunds will be processed to the original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

Exchanges

We offer exchanges for defective, damaged, or incorrectly shipped items. If you need an exchange, please contact us as soon as possible after receiving your order.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. Include photos of the product and packaging to help us resolve the issue quickly.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item sent by us.

Late or Missing Refunds

If you have not received your refund after the stated processing period, please check with your bank or payment provider before contacting us.

Contact Us

If you have any questions regarding our Refund and Returns Policy, please contact us:

Email: [email protected]
Website: acnestudiios.com