Welcome to the AcneStudiios FAQs section. Here you’ll find answers to the most common questions about orders, shipping, returns, and more.

1. How can I place an order?

Simply browse our website, select your desired products, choose size or quantity (if applicable), and click Add to Cart. Then proceed to checkout and complete your payment.

2. How long does shipping take?

Shipping times vary by location:

  • Domestic: 5–10 business days
  • International: 10–20 business days

Processing time is usually 1–3 business days before dispatch.

3. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number (if available). You can use it to track your package.

4. Can I change or cancel my order?

Orders can only be changed or canceled within a short period after purchase, usually before processing begins. Please contact us as soon as possible.

5. What is your return policy?

We accept returns within 30 days of delivery for eligible items. Products must be unused, unworn, and in original packaging. Please refer to our Refund & Returns Policy for full details.

6. When will I receive my refund?

Once your return is received and inspected, refunds are typically processed within 5–10 business days to your original payment method.

7. What should I do if I receive a damaged or wrong item?

If your item is damaged or incorrect, contact us within 7 days of delivery with photos of the product and packaging.

8. Do you ship internationally?

Yes, we ship worldwide. Delivery times and customs charges may vary depending on your country.

9. What payment methods do you accept?

We accept major payment methods such as credit/debit cards and other secure online payment options available at checkout.

10. Is my personal information safe?

Yes. We use secure systems and encryption to protect your personal and payment information. Please read our Privacy Policy for more details.

11. How can I contact customer support?

You can contact us anytime:

Email: [email protected]
Website: acnestudiios.com